FAQ
FAQ
🐾 General Questions
Q: What is TrustaPet?
A: Trust A Pet is your go-to online store for unique, high-quality pet products that help your furry friends live their best lives. From fun toys to practical essentials, we’ve got your pets covered.
Q: Where are you located?
A: We’re an online-based store serving pet lovers worldwide! Our fulfillment partners are located in various regions, which helps us deliver to you faster.
--------------------------------------------------------------------------------------------
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Shipping times vary by location:
- USA: 5–10 business days
- International: 7–20 business days
(You’ll receive tracking info as soon as your order ships.)
Q: How much is shipping?
A: We offer free shipping on orders over [insert amount, e.g., $50]. Standard shipping rates are calculated at checkout based on your location.
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide. Just make sure to double-check your country’s import policies before ordering.
--------------------------------------------------------------------------------------------
💳 Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’ll do our best to help. Please email us ASAP at trustapet8@gmail.com.
Q: Where’s my order confirmation?
A: You’ll receive an order confirmation email right after purchase. If you don’t see it, check your spam folder or reach out to us.
--------------------------------------------------------------------------------------------
🐶 Products & Returns
Q: What if my item is damaged or incorrect?
A: We’re so sorry! Please contact us within 7 days of delivery with a photo of the issue. We’ll make it right.
Q: Do you accept returns or exchanges?
A: Yes, we offer returns within 7 days of delivery. Items must be unused and in original packaging. Please see our Return Policy for full details.
Q: How do I find the right size for my pet?
A: Each product page includes a sizing guide. If you need help choosing the right size, just shoot us a message—we're happy to help!
--------------------------------------------------------------------------------------------
💌 Contact & Support
Q: How can I contact you?
A: You can reach us anytime at trustapet8@gmail.com. We typically respond within 24 hours on business days.
Q: Do you offer bulk or wholesale orders?
A: Yes! If you're interested in wholesale opportunities, please email us with your request.